Strategic Flexibility of IRCTC in Commercialization of Indian Railways

Asian Journal of Management Cases, Ahead of Print.
The Indian Railway Catering and Tourism Corporation Limited (IRCTC), a public sector enterprise under the Ministry of Railways, was established to commercialize Indian Railways. Since its establishment, catering services became its key source of business. In July 2010, the Ministry of Railways announced a new mandate. The mandate was a serious jolt for IRCTC. Besides losing a major revenue source, IRCTC was also directed to revamp itself completely. The case majorly focuses on the strategy adopted by it to revamp and recover the loss occurring from the revised policy of the ministry. The case also describes the strategic initiatives taken by IRCTC while discharging the new mandate of the year 2010.

JTAER, Vol. 18, Pages 2125-2141: Empowering the Online Media System: The Innovative Route of Effective Digital Government Response in China

JTAER, Vol. 18, Pages 2125-2141: Empowering the Online Media System: The Innovative Route of Effective Digital Government Response in China

Journal of Theoretical and Applied Electronic Commerce Research doi: 10.3390/jtaer18040107

Authors: Zipeng Li Qingguo Meng

Studies on the Chinese government’s online response present diverse voices and perspectives, but consensus cannot be reached. The literature has constantly ignored the construction of an online media mechanism, which includes professional positions and standardized procedures that were designed inside the online media to process information and facilitate an effective government response. Does the reconstruction of an online media mechanism benefit the effectiveness of government response? If so, how? From the perspective of the media mechanism, what are the influential factors for the effectiveness of government response and how do they work to exert this impact? Engaging with the media system dependence theory, I conducted semi-structured, in-depth interviews with the editor at the Beijing Municipal Government Website and official document drafters at prestigious research institutions. In conversation with the political system theory, multinomial logistic regression was used to analyze the daily government response data covering the period from 2019 to 2020. This article argues that the innovations in the mechanism inside the online media system can outsource some information management functions from the political system to the online media system. These innovations also assist in partial power transfer from the political system to the media system to achieve an effective government response. The political system faces dual pressure, including content pressure and time pressure, regarding its online response.

JTAER, Vol. 18, Pages 2107-2124: Analysis of Online Platforms’ Free Trial Strategies for Digital Content Subscription

JTAER, Vol. 18, Pages 2107-2124: Analysis of Online Platforms’ Free Trial Strategies for Digital Content Subscription

Journal of Theoretical and Applied Electronic Commerce Research doi: 10.3390/jtaer18040106

Authors: Li Chen

Adopting subscription models has become a popular trend in e-commerce. Digital content platforms often use free trials to attract potential subscribers. However, rigorous research on platforms’ free trial strategies is lacking. Our paper aims to fill this gap using a horizontal duopoly framework. We investigate both the scenario of market symmetry and of market asymmetry. We study the benchmark case with no free trial for each scenario and derive equilibrium results with free trial promotion. We find that the platform will not benefit from free trials unless consumers’ learning rate exceeds a threshold. When a free trial is introduced in market symmetry, a higher rate of consumers’ learning leads to a higher price of subscription and a shorter free trial length. In addition, when the network effect is incorporated, the platform will introduce a lower subscription price and a shorter free trial length. Under market asymmetry, our results show that the platform faces a higher threshold of consumers’ learning rate. Additionally, it will offer a higher price and a longer period of free trial compared with those under the market symmetry scenario. Overall, our study provides useful managerial insights for online content platforms when considering their subscription strategies.

JTAER, Vol. 18, Pages 2092-2106: Investigation of Web-Based Eye-Tracking System Performance under Different Lighting Conditions for Neuromarketing

JTAER, Vol. 18, Pages 2092-2106: Investigation of Web-Based Eye-Tracking System Performance under Different Lighting Conditions for Neuromarketing

Journal of Theoretical and Applied Electronic Commerce Research doi: 10.3390/jtaer18040105

Authors: Doğuş Yüksel

The increasing popularity of neuromarketing has led to the emergence of various measurement methods, such as webcam-based eye-tracking technology. Webcam-based eye-tracking technology is noteworthy not only for its use in laboratories but also for its ability to be applied to participants online in their natural environments through a link. However, the complexity of e-commerce interfaces necessitates high performance in eye-tracking methods. This complexity and the applicability of webcam-based eye-tracking technology in various environments have raised research questions about how its performance changes depending on the type and location of lighting. To answer these questions, experiments were conducted with 30 users in two different experimental environments illuminated by artificial and natural methods, with the lighting from the left, right, and front. Participants were asked to focus on targets located in specially prepared graphics for the experiment. In the heatmaps obtained in the eye-tracking tests, the distance and angular difference between the focal point and the target point were measured using the polar coordinate system. The findings indicate that measurements taken with lighting coming from the center were more efficient in both natural and artificial lighting types and measurements taken under natural lighting performed 24% better than artificial ones. Web camera-based eye-tracking technology is a promising method. However, detailed statistical analyses have demonstrated that for complex interfaces like e-commerce, the position and type of lighting are crucial parameters.

The Dairy Meltdown

Asian Journal of Management Cases, Ahead of Print.
The case highlights the bankruptcy case of Kwality Limited, a significant Indian dairy company. Haldiram Snacks submitted a final bid of ₹1.45 billion to the Committee of Creditors for Kwality Limited, which is currently undergoing bankruptcy proceedings LiveMint (2019). This bid, a slight increase from their earlier rejected bid of ₹1.42 billion, has raised concerns due to its inadequate coverage of the company’s substantial outstanding debt of ₹19 billion Despite extensions, Haldiram Snacks remains the sole bidder, presenting a resolution plan under the Indian Insolvency and Bankruptcy Code (2016).The bankruptcy process was initiated in 2018 by financial creditors KKR India Financial and Punjab National Bank. The bid’s insufficiency, covering less than 10% of the debt, prompts reflections on overlooked warning signs and preventive strategies for the future.The larger context of the Indian dairy industry is provided, highlighting significant production and consumption figures, the growing organized dairy sector and the demand for value-added products. Kwality’s growth and expanding farmer network are briefly touched upon.The case overviews Kwality Limited’s bankruptcy, Haldiram Snacks’ bid, the company’s history and performance, and the broader Indian dairy industry landscape. It underlines the bid’s shortfall in comparison to the outstanding debt and raises pertinent questions about the company’s downfall and preventive measures moving forward.

JTAER, Vol. 18, Pages 2077-2091: Individualization in Online Markets: A Generalized Model of Price Discrimination through Learning

JTAER, Vol. 18, Pages 2077-2091: Individualization in Online Markets: A Generalized Model of Price Discrimination through Learning

Journal of Theoretical and Applied Electronic Commerce Research doi: 10.3390/jtaer18040104

Authors: Rasha Ahmed

This paper builds a theoretical framework to model individualization in online markets. In a market with consumers of varying levels of demand, a seller offers multiple product bundles and prices. Relative to brick-and-mortar stores, an online seller can use pricing algorithms that can observe a buyer’s online behavior and infer a buyer’s type. I build a generalized model of price discrimination with Bayesian learning where a seller offers different bundles of the product that are sized and priced contingent on the posterior probability that the consumer is of a given type. Bayesian learning allows the seller to individualize product menus over time as new information becomes available. I explain how this strategy differs from first- or second-degree price discrimination models and how Bayesian learning over time affects equilibrium values and welfare.

JTAER, Vol. 18, Pages 2057-2076: Detecting Fraudulent Transactions Using Stacked Autoencoder Kernel ELM Optimized by the Dandelion Algorithm

JTAER, Vol. 18, Pages 2057-2076: Detecting Fraudulent Transactions Using Stacked Autoencoder Kernel ELM Optimized by the Dandelion Algorithm

Journal of Theoretical and Applied Electronic Commerce Research doi: 10.3390/jtaer18040103

Authors: Fatima Zohra El Hlouli Jamal Riffi Mhamed Sayyouri Mohamed Adnane Mahraz Ali Yahyaouy Khalid El Fazazy Hamid Tairi

The risk of fraudulent activity has significantly increased with the rise in digital payments. To resolve this issue there is a need for reliable real-time fraud detection technologies. This research introduced an innovative method called stacked autoencoder kernel extreme learning machine optimized by the dandelion algorithm (S-AEKELM-DA) to detect fraudulent transactions. The primary objective was to enhance the kernel extreme learning machine (KELM) performance by integrating the dandelion technique into a stacked autoencoder kernel ELM architecture. This study aimed to improve the overall effectiveness of the proposed method in fraud detection by optimizing the regularization parameter (c) and the kernel parameter (σ). To evaluate the S-AEKELM-DA approach; simulations and experiments were conducted using four credit card datasets. The results demonstrated remarkable performance, with our method achieving high accuracy, recall, precision, and F1-score in real time for detecting fraudulent transactions. These findings highlight the effectiveness and reliability of the suggested approach. By incorporating the dandelion algorithm into the S-AEKELM framework, this research advances fraud detection capabilities, thus ensuring the security of digital transactions.

Apna Store and E-commerce: Meeting Consumer Needs During COVID-19

Asian Journal of Management Cases, Ahead of Print.
Apna Store, a family-owned ‘kirana’ neighbourhood grocery store in suburban New Delhi, India, offers a diverse selection of 15,000 products. This case revolves around its owner, Mr Jagmohan Trehan, who faces a pivotal decision due to the ongoing COVID-19 pandemic: whether to revamp the store’s product range and venture into e-commerce.The pandemic has dramatically altered consumer behaviour, with a surge in online grocery shopping. E-commerce vendors’ enticing promotions and the entry of Reliance Jio with a unique business model have presented opportunities and challenges to Mr Trehan and the kirana store industry, the backbone of India’s retail sector. In March 2020, the pandemic prompted panic buying and shifts in consumer preferences, compelling Apna Store to adapt during the lockdown. As online grocery shopping gained traction, the idea of entering e-commerce emerged, but with reservations. In April 2021, as India faced another pandemic wave, consumers became more comfortable with online grocery shopping, and e-commerce operators improved supply chains and delivery. This case centres on whether Apna Store should embrace e-commerce and the associated costs and benefits.

JTAER, Vol. 18, Pages 2033-2056: Integrating Non-Positional Numbering Systems into E-Commerce Platforms: A Novel Approach to Enhance System Fault Tolerance

JTAER, Vol. 18, Pages 2033-2056: Integrating Non-Positional Numbering Systems into E-Commerce Platforms: A Novel Approach to Enhance System Fault Tolerance

Journal of Theoretical and Applied Electronic Commerce Research doi: 10.3390/jtaer18040102

Authors: Victor Krasnobayev Oleksandr Kuznetsov

In the dynamic landscape of electronic commerce, the robustness of platforms is a critical determinant of operational continuity and trustworthiness, necessitating innovative approaches to fault tolerance. This study pioneers an advanced strategy for enhancing fault tolerance in e-commerce systems, utilizing non-positional numbering systems (NPNS) inspired by the mathematical robustness of the Chinese Remainder Theorem (CRT). Traditional systems rely heavily on positional numbering, which, despite its ubiquity, harbors limitations in flexibility and resilience against computational errors and system faults. In contrast, NPNS, characterized by their independence, equitability, and residue independence, introduce a transformative potential for system architecture, significantly increasing resistance to disruptions and computational inaccuracies. Our discourse extends beyond theoretical implications, delving into practical applications within contemporary e-commerce platforms. We introduce and elaborate on new terminologies, concepts, and a sophisticated classification system for fault-tolerance mechanisms within the framework of NPNS. This nuanced approach not only consolidates understanding but also identifies underexplored pathways for resilience in digital commerce infrastructure. Furthermore, this research highlights the empirical significance of adopting NPNS, offering a methodologically sound and innovative avenue to safeguard against system vulnerabilities. By integrating NPNS, platforms can achieve enhanced levels of redundancy and fault tolerance, essential for maintaining operational integrity in the face of unforeseen system failures. This integration signals a paradigm shift, emphasizing proactive fault mitigation strategies over reactive measures. Conclusively, this study serves as a seminal reference point for subsequent scholarly endeavors, advocating for a shift towards NPNS in e-commerce platforms. The practical adaptations suggested herein are poised to redefine stakeholders’ approach to system reliability, instigating a new era of confidence in e-commerce engagements.

JTAER, Vol. 18, Pages 2007-2032: What Do You Need to Know? A Systematic Review and Research Agenda on Neuromarketing Discipline

JTAER, Vol. 18, Pages 2007-2032: What Do You Need to Know? A Systematic Review and Research Agenda on Neuromarketing Discipline

Journal of Theoretical and Applied Electronic Commerce Research doi: 10.3390/jtaer18040101

Authors: Prakash Singh Ibrahim Alhassan Lama Khoshaim

The neuromarketing phenomenon has led to a makeover in the marketing area, and its application in the business world has generated a better insight into understanding diverse consumer behavior. This comprehensive study delves into the multifaceted world of neuromarketing. Employing a systematic literature review approach and reviewing 51 articles from the Web of Science database, the study aims to provide a holistic view of the neuromarketing field, offering valuable insights and directions for future research and practical application in the business and academic world. The key results of this study are classified into six distinct research themes: 1. Evolution of Neuromarketing, 2. Neuromarketing Definitions and Neuromarketing Tools, 3. Neuromarketing in Practice, 4. Social Value of Neuromarketing, 5. Neuromarketing and Consumer Behavior, and 6. Neuromarketing for Sustainable Business Development. The results of the study are based on the 4W framework (What, Where, Why, and How) and the TCCM framework (Themes, Contexts, Characteristics, and Methodology). The study underscores the significance of neuromarketing to businesses and serves as a provocative call to action for businesses to study its potential which traditional marketing techniques may overlook. This study is notable for its investigation of theoretical evolution, definitions, tools, practices, social value, and influence on consumer behavior within the discipline. Its contribution unfolds to sustainable business development, where neuromarketing can facilitate sustainable products and practices by understanding consumer behavior. This study presents valuable insights and sets the stage for future research through theoretical advancements in neuromarketing. It further acts as a foundational resource for marketers and researchers in augmenting their theoretical and practical acumen.