Convergence, Ahead of Print.
As Information and Communication Technologies (ICT), such as the internet and mobile phones, facilitate the spread of knowledge and interactions across borders in previously unimagined ways, questions are being asked about whether the benefits of this digitization process are equally distributed between and within countries. Motivated by the way technology adoption and usage patterns may differ in the Arab Middle East, this paper examines how the Kuwaiti context shapes people’s understanding of a survey instrument used for evaluating digital inequalities, as they relate to access, skills and engagement, and outcomes of ICT use. Specifically, it discusses the adaptation and validation of the survey measures of socio-digital inequalities through a process of cognitive interviewing and provides insight into the theoretical and empirical linkages between cultural conceptions of digital and traditional inequalities in ways that explore both their universal and contextual aspects, or denotative and connotative meanings. Evidence suggests that important cross-cultural complications relate to language issues, socio-economic conditions, citizenship, and differing perceptions of social desirability. These findings offer important considerations for improving the reliability and validity of future survey-scale adaptations in the broader MENA region, especially in countries containing significant multicultural populations. Simultaneously, they call into question the extent to which global conceptualizations of digital inequalities and their measures reflect complex local realities.
Category Archives: SAGE Publications Ltd: Convergence:
#BoomerRemover: COVID-19 and the intertextual politics of internet memes
Convergence, Volume 29, Issue 5, Page 1151-1167, October 2023.
This article analyzes ‘Boomer Remover’ the controversial term for COVID-19 popularized on social media in early 2020. It mobilizes digital media theory and discourse analysis to ask what makes Boomer Remover acceptable for its users. It conceptualizes Boomer Remover as an internet meme and argues that memes use intertextuality (the way new texts build upon older texts) as a core mechanism of meaning making. This allows the meme form to communicate a high-level of complexity and depth in an easily consumed format, however, it also bifurcates audiences as a meme is understood differently depending on the audience member’s familiarity with reference points. This article analyzes these divergent understandings through a framework of ‘discourse communities’. It unpacks how for a discourse community familiar with internet memes the term has come to be connected with progressive politics, and contrasts this with readings of Boomer Remover as ageist attack for those unfamiliar with the memetic contexts. Rather than privilege one reading of the Boomer Remover meme as correct, this article shows that in order to understand the social impact of memes, we must recognize their inherent polysemic nature.
This article analyzes ‘Boomer Remover’ the controversial term for COVID-19 popularized on social media in early 2020. It mobilizes digital media theory and discourse analysis to ask what makes Boomer Remover acceptable for its users. It conceptualizes Boomer Remover as an internet meme and argues that memes use intertextuality (the way new texts build upon older texts) as a core mechanism of meaning making. This allows the meme form to communicate a high-level of complexity and depth in an easily consumed format, however, it also bifurcates audiences as a meme is understood differently depending on the audience member’s familiarity with reference points. This article analyzes these divergent understandings through a framework of ‘discourse communities’. It unpacks how for a discourse community familiar with internet memes the term has come to be connected with progressive politics, and contrasts this with readings of Boomer Remover as ageist attack for those unfamiliar with the memetic contexts. Rather than privilege one reading of the Boomer Remover meme as correct, this article shows that in order to understand the social impact of memes, we must recognize their inherent polysemic nature.
The digital divide in the journalism sector
Convergence, Ahead of Print.
This article argues that the digital sphere has maintained the offline hierarchal forms of political, economic, and cultural powers, taking the Arab journalism sector as a topical case study. The article explores the potential of digital platforms as a new source of revenue for Arab news media and a new site for disseminating informative content that helps push the freedom of speech in the region. It demonstrates the difficulty of achieving either goal partly due to the monopoly of Big Tech over the digital advertising market and partly due to the competition among Arab media outlets to use clickbait content to lure audiences and hence increase superficial metrics such as clicks and shares. The article draws on different forms of evidence, including articles penned by Arab journalists, in which they reflect on their experiences in the digital sphere, papers by Arab scholars, in addition to informal conversations with selected Arab journalists.
This article argues that the digital sphere has maintained the offline hierarchal forms of political, economic, and cultural powers, taking the Arab journalism sector as a topical case study. The article explores the potential of digital platforms as a new source of revenue for Arab news media and a new site for disseminating informative content that helps push the freedom of speech in the region. It demonstrates the difficulty of achieving either goal partly due to the monopoly of Big Tech over the digital advertising market and partly due to the competition among Arab media outlets to use clickbait content to lure audiences and hence increase superficial metrics such as clicks and shares. The article draws on different forms of evidence, including articles penned by Arab journalists, in which they reflect on their experiences in the digital sphere, papers by Arab scholars, in addition to informal conversations with selected Arab journalists.
Data as capital and ethical implications in digital sport business models
Convergence, Volume 29, Issue 5, Page 1389-1408, October 2023.
Professional sport has entered the digital economy as organisations adopt data-driven business model innovations. The purpose of this article is to highlight the potential ethical vulnerabilities sport organisations and their leaders face when adopting digital sport business models. Here, we treat data as a species of capital that can be converted into economic capital once it undergoes a computational transformation via a data-driven business model innovation. We argue for two advantages in this approach. First, it helps make transparent the mechanisms through which digital sport business models work. Second, it reveals how the extraction and application of big data exacerbates inequitable power relationships between sport organisations and supporters – the big data divide – that leads to ethical vulnerabilities for sport organisations and their consumers. We suggest that sport consumers might be particularly vulnerable to digital data risk as a consequence of their high levels of brand loyalty and involvement, which tend to encourage trust in the sport properties soliciting, analysing, and monetising their data. Platform broadcasting partnerships, e-ticketing in smart stadiums, and cryptocurrency-based fan tokens are used as examples of data-driven business model innovations based on the conversion of data to capital, demonstrating how sport organisations risk violating the trust of supporters when using digital strategies. The article concludes with directions for future research to deliver an ethically informed data-driven sports industry.
Professional sport has entered the digital economy as organisations adopt data-driven business model innovations. The purpose of this article is to highlight the potential ethical vulnerabilities sport organisations and their leaders face when adopting digital sport business models. Here, we treat data as a species of capital that can be converted into economic capital once it undergoes a computational transformation via a data-driven business model innovation. We argue for two advantages in this approach. First, it helps make transparent the mechanisms through which digital sport business models work. Second, it reveals how the extraction and application of big data exacerbates inequitable power relationships between sport organisations and supporters – the big data divide – that leads to ethical vulnerabilities for sport organisations and their consumers. We suggest that sport consumers might be particularly vulnerable to digital data risk as a consequence of their high levels of brand loyalty and involvement, which tend to encourage trust in the sport properties soliciting, analysing, and monetising their data. Platform broadcasting partnerships, e-ticketing in smart stadiums, and cryptocurrency-based fan tokens are used as examples of data-driven business model innovations based on the conversion of data to capital, demonstrating how sport organisations risk violating the trust of supporters when using digital strategies. The article concludes with directions for future research to deliver an ethically informed data-driven sports industry.
Museum exhibition co-creation in the age of data: Emerging design strategy for enhanced visitor engagement
Convergence, Ahead of Print.
Development and popularisation of creative technologies have resulted in changes to creative processes in the art and museum sector, and have redefined consumer and producer roles. The design practises that emerge when exhibition designers integrate new technologies to promote visitor engagement and co-creation are investigated in this article. This study delves into a novel design strategy for exhibition co-creation that acknowledges each interaction as a potential data point and involves connections between exhibition space, narrative, technology, interaction, and visitor, as well as a distinction between aware and unaware co-creation.
Development and popularisation of creative technologies have resulted in changes to creative processes in the art and museum sector, and have redefined consumer and producer roles. The design practises that emerge when exhibition designers integrate new technologies to promote visitor engagement and co-creation are investigated in this article. This study delves into a novel design strategy for exhibition co-creation that acknowledges each interaction as a potential data point and involves connections between exhibition space, narrative, technology, interaction, and visitor, as well as a distinction between aware and unaware co-creation.
‘Azadi’s political until you’re pressing play’: Capitalist realism, hip-hop, and platform affordances
Convergence, Ahead of Print.
The article delves into the hip-hop scene in India, by locating its particular relationship with digital platforms, Instagram, YouTube and music streaming services such as Spotify, SoundCloud and Bandcamp. Because of hip-hop’s self-referentiality and its peculiar form of realism, discourses around platform capitalism have inadvertently entered the culture at large. Cultural artefacts produced by the scene reflect on the condition of music’s interaction with platforms and in turn, lay bare the evaluative tendencies vis-à-vis platforms. The article argues that digital platforms are productive in giving form to culture wherein the audio track is accompanied by a range of other trans-textual and trans-medial linkages of texts, audio, images and videos, that is, discourses which circulate outside of the audio form creating a crisscross of lines which come to form the cypher of hip-hop culture. It isn’t merely the offline cyphers then which are crucial in giving form to the community but also the digital platforms and their affordances.
The article delves into the hip-hop scene in India, by locating its particular relationship with digital platforms, Instagram, YouTube and music streaming services such as Spotify, SoundCloud and Bandcamp. Because of hip-hop’s self-referentiality and its peculiar form of realism, discourses around platform capitalism have inadvertently entered the culture at large. Cultural artefacts produced by the scene reflect on the condition of music’s interaction with platforms and in turn, lay bare the evaluative tendencies vis-à-vis platforms. The article argues that digital platforms are productive in giving form to culture wherein the audio track is accompanied by a range of other trans-textual and trans-medial linkages of texts, audio, images and videos, that is, discourses which circulate outside of the audio form creating a crisscross of lines which come to form the cypher of hip-hop culture. It isn’t merely the offline cyphers then which are crucial in giving form to the community but also the digital platforms and their affordances.
When digital inequalities meet digital disconnection: Studying the material conditions of disconnection in rural Turkey
Convergence, Ahead of Print.
Digital inequalities research has lacked a focus on voluntary non-use and its consequences, whereas digital disconnection studies have focused on non-use but neglected the material implications of digital inequalities. Located at the intersection between these two approaches, this article relies on twelve semi-structured interviews, observations and informal dialogues to examine digital media uses, inequalities and the meanings of disconnection in a village of rural Turkey. The findings show that the main inequalities are due to infrastructure, geography and socio-economic conditions. These inequalities shape the practices and meanings of digital disconnection, revealing obstacles, frustrations and a forced kind of disconnection that is very different from the romantic portrayal of detox retreats that dominate the literature in the Global North. The insights of this research illuminate the unexplored area of intersection between digital inequalities and disconnection, engaging a fruitful conversation that enriches both fields of inquiry and unfolds future research opportunities.
Digital inequalities research has lacked a focus on voluntary non-use and its consequences, whereas digital disconnection studies have focused on non-use but neglected the material implications of digital inequalities. Located at the intersection between these two approaches, this article relies on twelve semi-structured interviews, observations and informal dialogues to examine digital media uses, inequalities and the meanings of disconnection in a village of rural Turkey. The findings show that the main inequalities are due to infrastructure, geography and socio-economic conditions. These inequalities shape the practices and meanings of digital disconnection, revealing obstacles, frustrations and a forced kind of disconnection that is very different from the romantic portrayal of detox retreats that dominate the literature in the Global North. The insights of this research illuminate the unexplored area of intersection between digital inequalities and disconnection, engaging a fruitful conversation that enriches both fields of inquiry and unfolds future research opportunities.
Achieving agency within imperfect automation: Working customers and self-service technologies
Convergence, Ahead of Print.
In this article, we propose to treat agency as something which is accomplished in the entanglement of humans with technologies. This redirects our attention away from the question of what distinguishes humans from smart machines and towards querying how people and automated apparatuses join in processes of mutual sociomaterial engagement. To further our argument, we look at self-service kiosks, which are ubiquitous yet largely overlooked components of mediated environments. We reflect on a participant observation in groceries stores and interviews with customers familiar with self-checkout facilities. They make us aware that operating this equipment is not an individual affair but a joint activity by default, taking place in a temporally regimented setting prone to human errors and malfunction when people try to respond to the terminals’ protocol. This sort of imperfect automation has ambivalent ramifications which rely on the capabilities of users and the capacities of an interface and its underlying operations. Agency, we conclude, thus becomes a matter of viable performance in which humans may act machine-like while machines perform an expanding share of activities.
In this article, we propose to treat agency as something which is accomplished in the entanglement of humans with technologies. This redirects our attention away from the question of what distinguishes humans from smart machines and towards querying how people and automated apparatuses join in processes of mutual sociomaterial engagement. To further our argument, we look at self-service kiosks, which are ubiquitous yet largely overlooked components of mediated environments. We reflect on a participant observation in groceries stores and interviews with customers familiar with self-checkout facilities. They make us aware that operating this equipment is not an individual affair but a joint activity by default, taking place in a temporally regimented setting prone to human errors and malfunction when people try to respond to the terminals’ protocol. This sort of imperfect automation has ambivalent ramifications which rely on the capabilities of users and the capacities of an interface and its underlying operations. Agency, we conclude, thus becomes a matter of viable performance in which humans may act machine-like while machines perform an expanding share of activities.
Fluid agency in relation to algorithms: Tensions, mediations, and transversalities
Convergence, Ahead of Print.
This paper argues for a fluid approach to the study of agency in relation to algorithms, one that promotes crossing the boundaries of established analytical positions and breaking away from dualistic forms to frame its study. Building on various intellectual traditions, we develop three sensibilities for implementing such an approach: (a) working with tensions as an alternative to thinking about algorithmic power and human agency as an either/or binary; (b) examining mediations to reverse the tendency to treat algorithms as an ahistorical and universal force; and (c) exploring transversalities to navigate the spaces that emerge between various temporalities and levels of analysis. To make our case, we examine a crucial tension in the study of agency and algorithms, namely how scholars have either attributed power to algorithms or agency to users of algorithmic systems. The conclusion situates our argument for fluidity within larger historical debates in the study of technological power and human agency.
This paper argues for a fluid approach to the study of agency in relation to algorithms, one that promotes crossing the boundaries of established analytical positions and breaking away from dualistic forms to frame its study. Building on various intellectual traditions, we develop three sensibilities for implementing such an approach: (a) working with tensions as an alternative to thinking about algorithmic power and human agency as an either/or binary; (b) examining mediations to reverse the tendency to treat algorithms as an ahistorical and universal force; and (c) exploring transversalities to navigate the spaces that emerge between various temporalities and levels of analysis. To make our case, we examine a crucial tension in the study of agency and algorithms, namely how scholars have either attributed power to algorithms or agency to users of algorithmic systems. The conclusion situates our argument for fluidity within larger historical debates in the study of technological power and human agency.
QR codes during the pandemic: Seamful quotidian placemaking
Convergence, Volume 29, Issue 5, Page 1121-1135, October 2023.
During the COVID-19 pandemic, one technology for contact tracing has come to dominate – QR codes. As a technology pioneered in Japan two decades ago and mainstreamed in China, QR codes have quickly become part of quotidian placemaking. While locations such as China have fully incorporated QR code technology into everyday contexts including public transport and mobile wallet applications, QR codes in the West were relatively overlooked. That was, until the pandemic. In this article, we examine some of the ways QR codes are being imagined and reimagined as part of public placemaking practices. In order to do so, we begin with a short history of QR codes – emerging in Japan, becoming mainstream in China and their consequent uptake globally. We then discuss the methods of our Australian study conducted during the pandemic and the seamful/seamless findings from our study.
During the COVID-19 pandemic, one technology for contact tracing has come to dominate – QR codes. As a technology pioneered in Japan two decades ago and mainstreamed in China, QR codes have quickly become part of quotidian placemaking. While locations such as China have fully incorporated QR code technology into everyday contexts including public transport and mobile wallet applications, QR codes in the West were relatively overlooked. That was, until the pandemic. In this article, we examine some of the ways QR codes are being imagined and reimagined as part of public placemaking practices. In order to do so, we begin with a short history of QR codes – emerging in Japan, becoming mainstream in China and their consequent uptake globally. We then discuss the methods of our Australian study conducted during the pandemic and the seamful/seamless findings from our study.