Communication Research, Ahead of Print. Although users’ expectations of a chatbot’s performance could greatly shape their interaction experience, they have been underexplored in the context of social support where chatbots are gaining popularity. A 2 ×… Continue reading When a Chatbot Disappoints You: Expectancy Violation in Human-Chatbot Interaction in a Social Support Context
Communication Research, Ahead of Print. Organizational listening is critical in times of change, especially for organizations that must meet diverse stakeholder interests. Organizations’ views on who they are—whether they are altruistic or self-oriente… Continue reading Navigating Multiple Identities for Positive Change Through Organizational Listening
Communication Research, Ahead of Print. A stigma support activation model (SSAM) describing how stigma influences support and impression management goals, which in turn shape support seeking message characteristics is proposed. The model was empiricall… Continue reading Conflicting Goals When Seeking Support for Mental Health Concerns: Testing a Stigma Support Activation Model
Communication Research, Ahead of Print. Individuals harboring perceptions that the “news will find me” (NFM) tend to be less active consuming traditional media, preferring news online and on social media. NFM has also been linked with lower political k… Continue reading Tuning Out (Political and Science) News? A Selective Exposure Study of the News Finds Me Perception
Communication Research, Ahead of Print. This study reports the results of an experiment (N = 502) investigating how speakers are socially categorized based on accent (Standard American English [SAE] or Nigerian) and race (White or Black) separately and… Continue reading Racializing Accents: The Impact of Language and Racial Cues on Intergroup Communicative Outcomes
Communication Research, Ahead of Print. This article introduces an original theoretical model for understanding how the linguistic framing of political protest messages influences how blame spreads in social media. Our model of blame retweetability pos… Continue reading Strategies of Blaming on Social Media: An Experimental Study of Linguistic Framing and Retweetability
Communication Research, Ahead of Print. COVID-19 has dominated news coverage since the beginning of the pandemic. The extent to which exposure to such news affected perceptions of medical research and other health issues is not clear, especially among … Continue reading Spillover Effects of COVID-19 News Coverage on Willingness to Participate in Medical Research in a Diverse Sample of US Older Adults
Communication Research, Ahead of Print. This study investigates fact-checking effectiveness in reducing belief in misinformation across various types of fact-check sources (i.e., professional fact-checkers, mainstream news outlets, social media platfor… Continue reading Checking the Fact-Checkers: The Role of Source Type, Perceived Credibility, and Individual Differences in Fact-Checking Effectiveness
Communication Research, Ahead of Print. Interpersonal political discussion is a normatively valued practice in a democracy, shaping polarizing attitudes and influencing future contact intentions in divided political landscapes. Applying social identity… Continue reading Intraparty and Interparty Political Disagreement as Predictors of Affective Polarization and Willingness to Engage in Interparty Contact: The Moderating Role of Political Difference Management Styles
Communication Research, Ahead of Print. The present study integrates theories of mediated and supportive communication to investigate the influence of communication context (i.e., channel) and content (i.e., quality) on support outcomes. 162 friend-dya… Continue reading An Experimental Test of Mediated Supportive Communication and Resulting Outcomes
