Emotional Markers of Disrespect: A Fourth Dimension of Perceived Political Incivility?

Communication Research, Ahead of Print. Research has investigated emotional responses to perceived political incivility but not whether aspects of emotionality may be perceived as uncivil. When politicians display or evoke anger, they may increase demo… Continue reading Emotional Markers of Disrespect: A Fourth Dimension of Perceived Political Incivility?

When a Chatbot Disappoints You: Expectancy Violation in Human-Chatbot Interaction in a Social Support Context

Communication Research, Ahead of Print. Although users’ expectations of a chatbot’s performance could greatly shape their interaction experience, they have been underexplored in the context of social support where chatbots are gaining popularity. A 2 ×… Continue reading When a Chatbot Disappoints You: Expectancy Violation in Human-Chatbot Interaction in a Social Support Context