Journal of Librarianship and Information Science, Ahead of Print.
The study systematically reviews the studies based on a search of published articles from 2010 to 2021 on library service quality with the aim of determining which models of service quality are the most commonly used by librarians as a means of measuring service quality. In addition, the paper makes an effort to determine the variety of dimensions by which these qualitative evaluations were carried out, the types of libraries that have reported such qualitative studies, and the data collection strategies (research population, sample size and data collection instruments) adopted by the authors. The findings indicate that the SERVQUAL and LibQual models are the most frequently adopted models. The empathy, reliability, tangible, assurance, responsiveness, effect of library, information control and library as place are the prominent dimensions. The researchers rely heavily on questionnaire-based survey research methods with sample sizes of less than 100 respondents, mostly reported in academic libraries.
A systematic review of library service quality studies: Models, dimensions, research populations and methods
Journal of Librarianship and Information Science, Ahead of Print.
The study systematically reviews the studies based on a search of published articles from 2010 to 2021 on library service quality with the aim of determining which models of service quality are the most commonly used by librarians as a means of measuring service quality. In addition, the paper makes an effort to determine the variety of dimensions by which these qualitative evaluations were carried out, the types of libraries that have reported such qualitative studies, and the data collection strategies (research population, sample size and data collection instruments) adopted by the authors. The findings indicate that the SERVQUAL and LibQual models are the most frequently adopted models. The empathy, reliability, tangible, assurance, responsiveness, effect of library, information control and library as place are the prominent dimensions. The researchers rely heavily on questionnaire-based survey research methods with sample sizes of less than 100 respondents, mostly reported in academic libraries.
The study systematically reviews the studies based on a search of published articles from 2010 to 2021 on library service quality with the aim of determining which models of service quality are the most commonly used by librarians as a means of measuring service quality. In addition, the paper makes an effort to determine the variety of dimensions by which these qualitative evaluations were carried out, the types of libraries that have reported such qualitative studies, and the data collection strategies (research population, sample size and data collection instruments) adopted by the authors. The findings indicate that the SERVQUAL and LibQual models are the most frequently adopted models. The empathy, reliability, tangible, assurance, responsiveness, effect of library, information control and library as place are the prominent dimensions. The researchers rely heavily on questionnaire-based survey research methods with sample sizes of less than 100 respondents, mostly reported in academic libraries.
Information literacy at journalists’ workplace in Pakistan
Journal of Librarianship and Information Science, Ahead of Print.
This research investigated the development of information literacy skills and their self-perceived assessment among journalists in Pakistan. A cross-sectional survey using an online questionnaire was conducted in four Provinces and the Federal Capital of Pakistan with the consent of relevant authorities for data collection. A total of 1089 responses were received. The data were analyzed in SPSS by applying descriptive as well as inferential statistics. A large majority of the surveyed respondents received information literacy instruction of short duration during their careers while being mainly in practice. The most covered topics included research literacy, communication skills, information discovery, critical literacy, tools literacy, and information handling. These participants perceived information literacy as invaluable in their practical work context. The survey participants perceived themselves as information literate not only for basic levels of information literacy but also for advanced levels. In addition, journalists’ gender, age, academic qualification, job experience, information literacy instructions received, nature of work, and region predicted their levels of information literacy. The results generated pragmatic insight for educators and information professionals in designing a need-based information literacy instruction program for existing as well as prospective journalists. This research would make a worthy contribution to the existing information literacy research in the context of the workplace as no such comprehensive study on journalists’ workplace had appeared so far.
This research investigated the development of information literacy skills and their self-perceived assessment among journalists in Pakistan. A cross-sectional survey using an online questionnaire was conducted in four Provinces and the Federal Capital of Pakistan with the consent of relevant authorities for data collection. A total of 1089 responses were received. The data were analyzed in SPSS by applying descriptive as well as inferential statistics. A large majority of the surveyed respondents received information literacy instruction of short duration during their careers while being mainly in practice. The most covered topics included research literacy, communication skills, information discovery, critical literacy, tools literacy, and information handling. These participants perceived information literacy as invaluable in their practical work context. The survey participants perceived themselves as information literate not only for basic levels of information literacy but also for advanced levels. In addition, journalists’ gender, age, academic qualification, job experience, information literacy instructions received, nature of work, and region predicted their levels of information literacy. The results generated pragmatic insight for educators and information professionals in designing a need-based information literacy instruction program for existing as well as prospective journalists. This research would make a worthy contribution to the existing information literacy research in the context of the workplace as no such comprehensive study on journalists’ workplace had appeared so far.
Information literacy at journalists’ workplace in Pakistan
Journal of Librarianship and Information Science, Ahead of Print.
This research investigated the development of information literacy skills and their self-perceived assessment among journalists in Pakistan. A cross-sectional survey using an online questionnaire was conducted in four Provinces and the Federal Capital of Pakistan with the consent of relevant authorities for data collection. A total of 1089 responses were received. The data were analyzed in SPSS by applying descriptive as well as inferential statistics. A large majority of the surveyed respondents received information literacy instruction of short duration during their careers while being mainly in practice. The most covered topics included research literacy, communication skills, information discovery, critical literacy, tools literacy, and information handling. These participants perceived information literacy as invaluable in their practical work context. The survey participants perceived themselves as information literate not only for basic levels of information literacy but also for advanced levels. In addition, journalists’ gender, age, academic qualification, job experience, information literacy instructions received, nature of work, and region predicted their levels of information literacy. The results generated pragmatic insight for educators and information professionals in designing a need-based information literacy instruction program for existing as well as prospective journalists. This research would make a worthy contribution to the existing information literacy research in the context of the workplace as no such comprehensive study on journalists’ workplace had appeared so far.
This research investigated the development of information literacy skills and their self-perceived assessment among journalists in Pakistan. A cross-sectional survey using an online questionnaire was conducted in four Provinces and the Federal Capital of Pakistan with the consent of relevant authorities for data collection. A total of 1089 responses were received. The data were analyzed in SPSS by applying descriptive as well as inferential statistics. A large majority of the surveyed respondents received information literacy instruction of short duration during their careers while being mainly in practice. The most covered topics included research literacy, communication skills, information discovery, critical literacy, tools literacy, and information handling. These participants perceived information literacy as invaluable in their practical work context. The survey participants perceived themselves as information literate not only for basic levels of information literacy but also for advanced levels. In addition, journalists’ gender, age, academic qualification, job experience, information literacy instructions received, nature of work, and region predicted their levels of information literacy. The results generated pragmatic insight for educators and information professionals in designing a need-based information literacy instruction program for existing as well as prospective journalists. This research would make a worthy contribution to the existing information literacy research in the context of the workplace as no such comprehensive study on journalists’ workplace had appeared so far.
Routinised practices of community librarians: Daily struggles of Dutch public libraries to be(come) social infrastructures
Journal of Librarianship and Information Science, Ahead of Print.
Next to their traditional role as places for information provision and knowledge transmission, public libraries increasingly also function as important social infrastructures contributing to the everyday life in cities. As such, they can help to address systemic challenges such as social fragmentation, loneliness, exclusion and precarity. However, the library not merely is a social infrastructure, but becomes one each operating day through continuous labour by a network of stakeholders. This paper specifically examines library staff and their routinised practices to provide, perform and maintain the library as social infrastructure. The empirical research was carried out in four public libraries in the Netherlands and focussed on staff members who were in a 1-year post-graduate programme to become a community librarian, and their close colleagues. It consisted of two phases: first librarians were shadowed at work, followed by a focus group interview on the multiple problems librarians encounter to (re)make their library into social infrastructures. These include coping with limited space, collaborating with other institutions, difficulties to reach out to the community, financial struggles and differentiating interpretations of the library’s primary function.
Next to their traditional role as places for information provision and knowledge transmission, public libraries increasingly also function as important social infrastructures contributing to the everyday life in cities. As such, they can help to address systemic challenges such as social fragmentation, loneliness, exclusion and precarity. However, the library not merely is a social infrastructure, but becomes one each operating day through continuous labour by a network of stakeholders. This paper specifically examines library staff and their routinised practices to provide, perform and maintain the library as social infrastructure. The empirical research was carried out in four public libraries in the Netherlands and focussed on staff members who were in a 1-year post-graduate programme to become a community librarian, and their close colleagues. It consisted of two phases: first librarians were shadowed at work, followed by a focus group interview on the multiple problems librarians encounter to (re)make their library into social infrastructures. These include coping with limited space, collaborating with other institutions, difficulties to reach out to the community, financial struggles and differentiating interpretations of the library’s primary function.
Limitations of the “Indian one nation, one subscription” policy proposal and a way forward
Journal of Librarianship and Information Science, Ahead of Print.
Indian science funding agencies have taken several policy measures to expedite access to scholarly knowledge. The proposed “one nation, one subscription” plan is one such initiative. The main aim of this initiative is to facilitate the availability and accessibility of research articles for all higher educational institutions (HEI). This paper reflects upon the suitability and aptness of this suggested policy through an analysis of Open Access (OA) publication trends. Using Scopus and other web sources, this article tracks how the OA publishing scenario (STEM fields) is changing in India and other top publishing countries. Based on the findings, we argue that a national subscription contract is limiting its scope by considering only the option of subscription and disregarding OA publishing options. However, subscription and open access publishing deals are short-term gains and will ultimately increase the dependency on commercial publishers. In the long term, encouraging research that helps solve local context-specific problems can only be addressed by strengthening the publishing infrastructure by national research funding agencies or respective higher educational institutions through publishing and promoting open access content.
Indian science funding agencies have taken several policy measures to expedite access to scholarly knowledge. The proposed “one nation, one subscription” plan is one such initiative. The main aim of this initiative is to facilitate the availability and accessibility of research articles for all higher educational institutions (HEI). This paper reflects upon the suitability and aptness of this suggested policy through an analysis of Open Access (OA) publication trends. Using Scopus and other web sources, this article tracks how the OA publishing scenario (STEM fields) is changing in India and other top publishing countries. Based on the findings, we argue that a national subscription contract is limiting its scope by considering only the option of subscription and disregarding OA publishing options. However, subscription and open access publishing deals are short-term gains and will ultimately increase the dependency on commercial publishers. In the long term, encouraging research that helps solve local context-specific problems can only be addressed by strengthening the publishing infrastructure by national research funding agencies or respective higher educational institutions through publishing and promoting open access content.
Researchers’ perceptions, patterns, motives, and challenges in self-archiving as a function of the discipline
Journal of Librarianship and Information Science, Ahead of Print.
The green open access (OA) model, which offers the most economical approach to comply with open access policies, can increase researchers’ audience and scientific outputs impact by delivering wider and easier access. This study examined researchers’ perceptions from STEM (science, technology, engineering, math) and SSH (social sciences, art and humanities) disciplines in order to reveal the types, patterns, motives, and challenges underlying their articles’ self-archiving in the green route to open-access (repositories and institutional repositories) and ASNs (academic social networks). Interviews were conducted with 20 Israeli academic researchers. Half were from STEM and half from SSH disciplines. Interviews were mapped using a bottom-up thematic analysis and follow-up quantitative comparisons. According to the findings, STEM researchers self-archived pre/post-print versions of their articles to subject-based repositories as a part of their discipline norm resulting from their funding grant requirements and as a way to receive recognition and claim priority. SSH researchers post a link to the printed-published article at the publisher’s website in ASNs, and their goal is greater visibility. In addition, findings indicate a lack of awareness, mostly by SSH researchers, regarding copyright issues and OA repositories. The green OA model provides opportunities for researchers to self-archive their work. However, there are differences between the disciplines regarding where, when, why, and how to self-archive, and what is considered a legitimate mode of green OA. This indicates an urgent need to raise SSH researchers’ awareness of the existence of open subject-based repositories and of the terms of self-archiving from publishers.
The green open access (OA) model, which offers the most economical approach to comply with open access policies, can increase researchers’ audience and scientific outputs impact by delivering wider and easier access. This study examined researchers’ perceptions from STEM (science, technology, engineering, math) and SSH (social sciences, art and humanities) disciplines in order to reveal the types, patterns, motives, and challenges underlying their articles’ self-archiving in the green route to open-access (repositories and institutional repositories) and ASNs (academic social networks). Interviews were conducted with 20 Israeli academic researchers. Half were from STEM and half from SSH disciplines. Interviews were mapped using a bottom-up thematic analysis and follow-up quantitative comparisons. According to the findings, STEM researchers self-archived pre/post-print versions of their articles to subject-based repositories as a part of their discipline norm resulting from their funding grant requirements and as a way to receive recognition and claim priority. SSH researchers post a link to the printed-published article at the publisher’s website in ASNs, and their goal is greater visibility. In addition, findings indicate a lack of awareness, mostly by SSH researchers, regarding copyright issues and OA repositories. The green OA model provides opportunities for researchers to self-archive their work. However, there are differences between the disciplines regarding where, when, why, and how to self-archive, and what is considered a legitimate mode of green OA. This indicates an urgent need to raise SSH researchers’ awareness of the existence of open subject-based repositories and of the terms of self-archiving from publishers.
Routinised practices of community librarians: Daily struggles of Dutch public libraries to be(come) social infrastructures
Journal of Librarianship and Information Science, Ahead of Print.
Next to their traditional role as places for information provision and knowledge transmission, public libraries increasingly also function as important social infrastructures contributing to the everyday life in cities. As such, they can help to address systemic challenges such as social fragmentation, loneliness, exclusion and precarity. However, the library not merely is a social infrastructure, but becomes one each operating day through continuous labour by a network of stakeholders. This paper specifically examines library staff and their routinised practices to provide, perform and maintain the library as social infrastructure. The empirical research was carried out in four public libraries in the Netherlands and focussed on staff members who were in a 1-year post-graduate programme to become a community librarian, and their close colleagues. It consisted of two phases: first librarians were shadowed at work, followed by a focus group interview on the multiple problems librarians encounter to (re)make their library into social infrastructures. These include coping with limited space, collaborating with other institutions, difficulties to reach out to the community, financial struggles and differentiating interpretations of the library’s primary function.
Next to their traditional role as places for information provision and knowledge transmission, public libraries increasingly also function as important social infrastructures contributing to the everyday life in cities. As such, they can help to address systemic challenges such as social fragmentation, loneliness, exclusion and precarity. However, the library not merely is a social infrastructure, but becomes one each operating day through continuous labour by a network of stakeholders. This paper specifically examines library staff and their routinised practices to provide, perform and maintain the library as social infrastructure. The empirical research was carried out in four public libraries in the Netherlands and focussed on staff members who were in a 1-year post-graduate programme to become a community librarian, and their close colleagues. It consisted of two phases: first librarians were shadowed at work, followed by a focus group interview on the multiple problems librarians encounter to (re)make their library into social infrastructures. These include coping with limited space, collaborating with other institutions, difficulties to reach out to the community, financial struggles and differentiating interpretations of the library’s primary function.
Limitations of the “Indian one nation, one subscription” policy proposal and a way forward
Journal of Librarianship and Information Science, Ahead of Print.
Indian science funding agencies have taken several policy measures to expedite access to scholarly knowledge. The proposed “one nation, one subscription” plan is one such initiative. The main aim of this initiative is to facilitate the availability and accessibility of research articles for all higher educational institutions (HEI). This paper reflects upon the suitability and aptness of this suggested policy through an analysis of Open Access (OA) publication trends. Using Scopus and other web sources, this article tracks how the OA publishing scenario (STEM fields) is changing in India and other top publishing countries. Based on the findings, we argue that a national subscription contract is limiting its scope by considering only the option of subscription and disregarding OA publishing options. However, subscription and open access publishing deals are short-term gains and will ultimately increase the dependency on commercial publishers. In the long term, encouraging research that helps solve local context-specific problems can only be addressed by strengthening the publishing infrastructure by national research funding agencies or respective higher educational institutions through publishing and promoting open access content.
Indian science funding agencies have taken several policy measures to expedite access to scholarly knowledge. The proposed “one nation, one subscription” plan is one such initiative. The main aim of this initiative is to facilitate the availability and accessibility of research articles for all higher educational institutions (HEI). This paper reflects upon the suitability and aptness of this suggested policy through an analysis of Open Access (OA) publication trends. Using Scopus and other web sources, this article tracks how the OA publishing scenario (STEM fields) is changing in India and other top publishing countries. Based on the findings, we argue that a national subscription contract is limiting its scope by considering only the option of subscription and disregarding OA publishing options. However, subscription and open access publishing deals are short-term gains and will ultimately increase the dependency on commercial publishers. In the long term, encouraging research that helps solve local context-specific problems can only be addressed by strengthening the publishing infrastructure by national research funding agencies or respective higher educational institutions through publishing and promoting open access content.
Researchers’ perceptions, patterns, motives, and challenges in self-archiving as a function of the discipline
Journal of Librarianship and Information Science, Ahead of Print.
The green open access (OA) model, which offers the most economical approach to comply with open access policies, can increase researchers’ audience and scientific outputs impact by delivering wider and easier access. This study examined researchers’ perceptions from STEM (science, technology, engineering, math) and SSH (social sciences, art and humanities) disciplines in order to reveal the types, patterns, motives, and challenges underlying their articles’ self-archiving in the green route to open-access (repositories and institutional repositories) and ASNs (academic social networks). Interviews were conducted with 20 Israeli academic researchers. Half were from STEM and half from SSH disciplines. Interviews were mapped using a bottom-up thematic analysis and follow-up quantitative comparisons. According to the findings, STEM researchers self-archived pre/post-print versions of their articles to subject-based repositories as a part of their discipline norm resulting from their funding grant requirements and as a way to receive recognition and claim priority. SSH researchers post a link to the printed-published article at the publisher’s website in ASNs, and their goal is greater visibility. In addition, findings indicate a lack of awareness, mostly by SSH researchers, regarding copyright issues and OA repositories. The green OA model provides opportunities for researchers to self-archive their work. However, there are differences between the disciplines regarding where, when, why, and how to self-archive, and what is considered a legitimate mode of green OA. This indicates an urgent need to raise SSH researchers’ awareness of the existence of open subject-based repositories and of the terms of self-archiving from publishers.
The green open access (OA) model, which offers the most economical approach to comply with open access policies, can increase researchers’ audience and scientific outputs impact by delivering wider and easier access. This study examined researchers’ perceptions from STEM (science, technology, engineering, math) and SSH (social sciences, art and humanities) disciplines in order to reveal the types, patterns, motives, and challenges underlying their articles’ self-archiving in the green route to open-access (repositories and institutional repositories) and ASNs (academic social networks). Interviews were conducted with 20 Israeli academic researchers. Half were from STEM and half from SSH disciplines. Interviews were mapped using a bottom-up thematic analysis and follow-up quantitative comparisons. According to the findings, STEM researchers self-archived pre/post-print versions of their articles to subject-based repositories as a part of their discipline norm resulting from their funding grant requirements and as a way to receive recognition and claim priority. SSH researchers post a link to the printed-published article at the publisher’s website in ASNs, and their goal is greater visibility. In addition, findings indicate a lack of awareness, mostly by SSH researchers, regarding copyright issues and OA repositories. The green OA model provides opportunities for researchers to self-archive their work. However, there are differences between the disciplines regarding where, when, why, and how to self-archive, and what is considered a legitimate mode of green OA. This indicates an urgent need to raise SSH researchers’ awareness of the existence of open subject-based repositories and of the terms of self-archiving from publishers.