Publication date: January 2024
Source: Journal of Retailing and Consumer Services, Volume 76
Author(s): Ming Yang Avon Ang, Nicolas Pontes, Cassandra France
Going beyond the role: How employees’ perception of corporate social responsibility fuels proactive customer service performance
Publication date: January 2024
Source: Journal of Retailing and Consumer Services, Volume 76
Author(s): Miaojia Huang, Shuang Geng, Wen Yang, Kris M.Y. Law, Yuqin He
<strong>Wise</strong> <strong>consumer</strong> <strong>choices in</strong> <strong>online</strong> <strong>secondhand</strong> <strong>luxury</strong> <strong>(OSHL)</strong> <strong>shopping: An</strong> <strong>integrated</strong> <strong>model of</strong> <strong>motivations,</strong> <strong>attitudes, and</strong> <strong>purchase</strong> <strong>intentions for OSHL as</strong> <strong>wise,</strong> <strong>conspicuous, and</strong> <strong>sustainable</strong> <strong>consumption</strong>
Publication date: January 2024
Source: Journal of Retailing and Consumer Services, Volume 76
Author(s): Chung-Wha (Chloe) Ki, Chunsheng Li, Ashley Stevens Chenn, Sze Man Chong, Erin Cho
Impact of perceived value, positive emotion, product coolness and Mianzi on new energy vehicle purchase intention
Publication date: January 2024
Source: Journal of Retailing and Consumer Services, Volume 76
Author(s): Zhe Lv, Wenjia Zhao, Yu Liu, Jie Wu, Mutian Hou
Understanding consumer repurchase intentions towards luxury retail brands: Evidence from an emerging market
Publication date: January 2024
Source: Journal of Retailing and Consumer Services, Volume 76
Author(s): Purva Sharma, Ankur Srivastava, Veenu Sharma, Nidhi Singh, Shivinder Nijjer
Think like a robot: How interactions with humanoid service robots affect consumers’ decision strategies
Publication date: January 2024
Source: Journal of Retailing and Consumer Services, Volume 76
Author(s): Jiancai Liao, Jingya Huang
Customer experience in AI-enabled products: Scale development and validation
Publication date: January 2024
Source: Journal of Retailing and Consumer Services, Volume 76
Author(s): Ping Wang, Kunyang Li, Qinglong Du, Jianqiong Wang
From traditional to transformed: Examining the pre- and post-COVID consumers’ shopping mall experiences
Publication date: January 2024
Source: Journal of Retailing and Consumer Services, Volume 76
Author(s): Gary Mortimer, María Lucila Osorio Andrade, Syed Muhammad Fazal-e-Hasan
Diet or lifestyle: Consumer purchase behavior of vegan retailing. A qualitative assessment
Publication date: January 2024
Source: Journal of Retailing and Consumer Services, Volume 76
Author(s): Muhammad Danish Habib, Aseel Alghamdi, Veenu Sharma, Ankit Mehrotra, Saeed Badghish
The market-based assets theory of brand competition
Publication date: January 2024
Source: Journal of Retailing and Consumer Services, Volume 76
Author(s): Byron Sharp, John Dawes, Kirsten Victory