Impact of Social Media on Users’ Complex Buying Behaviour: Analysing the Mediating Effect of Perception and Moderating Effect of Extended Social Media Usage
In the contemporary business environment, the increasing competition and dynamics have made it very difficult for businesses to attract and retain customers. Understating the variables of consumer buying behaviour can go a long way in addressing this problem. This study explores the impact of social media on users’ complex buying behaviour. The mediating effect of perception has been studied between social media and users’ complex buying behaviour; also, the moderating effect of extended social media usage on the proposed relationships was evaluated. Data for the study were collected from social media users through an online survey using a structured questionnaire specifically developed and validated for the purpose. The data were analysed with the help of structural equation modelling using SPSS and AMOS software. The results of the study indicated that social media has a positive and significant effect on users’ complex buying behaviour as well as users’ perception. In addition, the results demonstrated that perception partially mediates the relationship between social media and users’ complex buying behaviour. Finally, the study indicated that extended social media usage acts as an enhancing moderator in the proposed framework. The outcomes of this study may be used as the basis by marketing managers to assimilate social media into the existing integrated marketing mix, to attract, retain and nurture customers.
Family Control, Political Risk and Employment Security: A Cross‐National Study
Abstract
Combining insights from the socioemotional wealth and institutional perspectives, we hypothesize that firms controlled by families offer greater job security to employees relative to non-family firms, and this positive employment effect is amplified in riskier institutional environments around the world. Using an unbalanced panel of 3181 listed firms from 33 countries over a 10-year period, we provide strong support for our hypotheses: family-controlled firms on average are less likely to reduce their workforce compared to their non-family counterparts, and this differential effect is magnified in weak institutional environments characterized by high political risk. These findings indicate that socioemotional wealth in family firms has a positive impact on employee welfare and that the use of a cross-country design serves to bridge discrepancies or inconsistencies in single country studies that have been done in the past. From a practical perspective we conclude that the beneficial role of socioemotional wealth on employment relations is more evident when it is needed the most, namely under a dysfunctional institutional environment.
Expectations and experiences of screen time, social interaction, and solitude
How to create organizational change capability? Management dynamic capability, innovation, and it’s impact on the organizational performance: Knowledge spillover as mediating variable
Organizational change capability is absolutely necessary for organizations to make survive in a dynamic and competitive market environment. To improve the organizational system to achieve goals by prioritizing the development of change capabilities in a comprehensive manner, from every element or unit within the organization. Organizational change will not be achieved optimally and purposefully without a management capability design in building a change strategy. The existence of a management dynamic capability design can create an innovation through optimizing knowledge sourced from internal and external organizations. The existence of innovation in the organization will have an impact on improving organizational performance to achieve a sustainable competitive advantage. This study aims to examine the effect of management dynamic capability on innovation; examine the mediating role of knowledge spillover on the effect of management capability on innovation; examine the impact of innovation on firm performance. This study uses a quantitative approach, the sampling technique is purposive sampling. The data used is primary data through online distributed surveys by the sample size 218 respondents. Data analysis techniques using the Structural Equition Modeling test. The results of the study show that management dynamic capability has a significant positive effect on innovation mediated by knowledge spillover. Then, innovation has a significant positive effect on organizational performance.
Beyond the Feeling Individual: Insights from Sociology on Emotions and Embeddedness
Abstract
Organizational scholars have treated emotions mostly as an individual-level phenomenon, with limited theorisation of emotions as an important component in social embeddedness. In this review essay, we argue for the need for a toolkit to study emotions as an inherently social phenomenon. To do so, we apply insights from sociology that have been under-utilized in management and organization research. We focus on three sociological concepts: collective emotions and social bonds, emotional energy and moral batteries, and emotional capital. We then develop an integrative model of emotional embeddedness to emphasize that emotions are socially constructed and socially authorized. We end the paper by setting out a research agenda for more research in management and organization that is informed by these three concepts.
K-pop’s internationalization in the product adaptation and the upstream music supply chain in Korea, China, Japan, and the West
Defusing Digital Disruption Through Creative Accumulation: Technology‐Induced Innovation in Professional Service Firms
Abstract
How will digitalization change the future of work in professional service firms (PSFs)? And how can they adapt to new technology and avoid potential disruption? Building on an interview study in the Big Four auditing firms in Sweden, we contribute to research on the future of work in PSFs by unpacking the process through which PSFs expand their domain of expertise towards technology and complement competence-destroying innovations with competence-enhancing innovations. They do so by engaging in a process of ‘creative accumulation’ through ‘competence expansion’, consisting of three overlapping sub-processes – skill acquisition, skill dissemination, and skill integration – and intertwined cycles of service, process, and organizational innovation. We also contribute to the literature on innovation in PSFs by contradicting the view of PSFs as inert and technology-avert. Instead, we show how they proactively engage in both top-down and bottom-up technology-induced innovation to reshape their work and defuse the threat of digital disruption.
Integration of ABC Analysis with Fuzzy DEMATEL and Fuzzy TOPSIS in Supplier Selection and Ranking Problems
While performing Always Better Control (ABC) analysis in an automobile industry, A category items are given higher priority, neglecting B and C category items which comprise 80% of the total inventory. Little attention to tail spend account poses problems in managing suppliers, unscheduled deliveries, and environmental issues. To address this gap a Multi-criteria decision making approach is proposed for supplier selection in each inventory class by integrating ABC Analysis with Fuzzy Decision-making trial and evaluation laboratory and Fuzzy Technique for Order Preference by Similarity to Ideal Solution. The best suppliers are selected based on criteria weights and criteria interrelationships for each A, B, and C inventory items. The study shows that managers have to focus on key criteria rather than a whole set of criteria for A, B, and C inventory suppliers thus saving costs and effort. The results show that delivery and environmentally friendly products as common and important criteria for supplier selection in each inventory items. The research results will help the decision-makers and policymakers in solving the supplier selection problems in the automobile sector and other similar sectors.