Employee Gratitude: A Win-Win for the Employer and the Employee

South Asian Journal of Human Resources Management, Ahead of Print.
Stress causes serious illnesses and damages employee well-being. The mutual gains human resource management (HRM) framework places HRM practices as the custodian of employee well-being in an organisation. This study presents a mutual gains HRM framework which has three components. First, employees can perceive that their organisation enacts HRM practices from two benevolent intentions (a) to help employees perform better and b) to improve their well-being. Second, these benevolent HRM attributions invoke gratitude among employees. Third, gratitude reduces employees’ perceived stress and improves their engagement levels. Fourth, gratitude mediates the relationship between both benevolent HRM attributions, employee stress and engagement levels. Purposive sampling technique was deployed for the collection of data using structured questionnaire from 294 respondents, working in the telecommunications sector of Pakistan. Measurement and structural model validity were tested through structural equation modelling (SEM) using Mplus 7.0. The findings confirmed theoretical connotations among the constructs. The study contributes to the literature by introducing a new HRM framework mediated by gratitude to reduce employee stress levels and improve their engagement.

Unfolding the Dimensions of HRD Activities in Pakistan: An Interview with Mr Jawaid Iqbal (CEO, Board of Director and Chairman)

South Asian Journal of Human Resources Management, Volume 10, Issue 1, Page 163-170, June 2023.
Human Resource Development (HRD) is a source of competitive advantage and a fundamental approach to achieve organisational objectives. Considering the lack of empirical pieces of evidence. A need was felt to unfold and understand the HRD dimensions adopted by the Pakistani organisations. An interview-based methodology was opted to obtain the required information. The interview’s key themes involved HRD; needs, strategies, role in managing workforce diversity, organisational development initiatives and concern for technology. The interview’s core purpose remained limited to unfold the HRD activities in line with the identified themes. The interview was concluded with challenges, future roles, and recommendations and competencies for HRD professionals in Pakistan with broader and generalised implications to the South Asian region.

Transformation of Heritage into Assets for Income Enhancement: Access to Bank Credit for Vietnamese Community-based Tourism Homestays

International Journal of Rural Management, Ahead of Print.
The failure to transform heritage into assets is one of the main constraints for community-based tourism development. This article shows how access to bank credit contributes to income enhancement among ethnic minorities involving community-based tourism homestays. A multistage sampling technique and direct interviews using questionnaires were used to collect a rich dataset of a total 262 homestays in Northwestern Vietnam. To deal with model uncertainty, the approach of double-selection lasso logistic regression applied to Propensity Score Matching was used. Results show that credit recipients increased their total income level from US$180.11 to US$228.58 with an average of US$194.63 compared to non-recipients based on four different matching algorithms. The results suggest that the provision of bank credit should be expanded to enhance income for homestays. To facilitate homestay access to bank credit, stronger collaboration between homestays and travel agencies, better access to training and the adoption of a mobile-based banking platform by homestays are all needed. Smartphone-based credit services to homestays have the potential to reduce transaction costs of accessing credit for mountainous regions. Results imply that heritage can serve as productive assets via financial leverage.

Lost in the Perilous Boulevards of Gig Economy: Making of Human Drones

South Asian Journal of Human Resources Management, Volume 10, Issue 1, Page 85-106, June 2023.
Along with advancements in information technology and related infrastructure, the gig economy is expanding to more and more cities in the world. In emerging economies like India, due to increasing urbanisation and Internet connectivity, many services are being delivered through technology platforms, and their numbers are growing fast. However, not much is known about the impact of app-based employment on the workers. The online food delivery sector is a suitable segment to probe the same. How vulnerable is this ever-dispensable food delivery employee in his monotonous job? These workers are employed under the mobile apps that control them like in a sci-fi game. What does it mean to be constantly under the mobile app surveillance? Does the flexibility of the gig economy impact the skills and aspirations of these boys? Does it dehumanise the workers and transform them into human drones? This study maps the lived experience of food delivery boys and their families, which has so far remained behind the celebrated success of the platform economy in India. Using both interview and participant observation methods to study gig workers and deploying dimensional analysis to unpack the context, this study finds evidence of unobtrusive dehumanisation. Given the mushrooming trend of such gig workers, the findings of this study call for a deeper analysis of the social impact of the gig economy and have far-reaching implications.